New customer tool measures personal on-time scores for Metrorail trips
Metro General Manager/CEO Paul J. Wiedefeld today announced that customers can now access and track their own personal on-time trip scores on Metrorail with the new MyTripTime online tool.
MyTripTime provides a three-month travel summary for all trips taken on Metrorail, including an on-time score, total number of trips taken and number of stations visited. Internally, Metro will use this data to assess impacts on customer travel and identify necessary improvements.
“We frequently heard from customers that the existing on-time performance measures did not meet their needs because we did not offer a snapshot of an individual’s personal experience on Metrorail,” said Wiedefeld. “With MyTripTime customers can easily track exactly how often their trips were on time and how often trains were late, without sifting through data across all operating hours and all stations.”
MyTripTime on-time scores are calculated by comparing actual travel times—when customers tap in and out with a registered SmarTrip card—to the amount of time that trip should take when service is running normally.
Riders with a registered SmarTrip card can access the MyTripTime feature by logging into their accounts at wmata.com/smartrip.